At 22jili, protecting the personal information of every player in the Philippines is a core responsibility we take seriously. This Privacy Policy explains what data we collect when you register and use the platform, how that data is used to deliver and improve our services, and the rights you have over your own information. We handle all personal data in accordance with applicable data protection standards relevant to the Philippines market. If you have questions about any part of this policy, our FAQ page is a good starting point, or you can reach us directly at [email protected].
A clear breakdown of the data we gather, why we need it, and how it helps us serve you better.
When you create a 22jili account, we collect the personal details you provide during the registration process, including your full name, date of birth, email address, mobile number, and any government-issued identification documents submitted for verification purposes. This information is required to confirm that you meet the minimum age requirement of 18 years and to establish a verified account in your name. We may also request proof of address documents at certain stages of the account lifecycle, particularly when processing larger withdrawal requests or responding to regulatory requirements. All identity documents are stored securely and are only accessed by authorised personnel for the specific purpose of account verification. Providing accurate registration information is a condition of using the 22jili platform, and accounts found to contain false details may be suspended pending review. We do not use your identity data for any purpose beyond account management, verification, and compliance with applicable legal obligations in the Philippines.
As you use the 22jili platform — whether browsing game categories, placing sports bets, or navigating the promotions section — we automatically collect data about your interactions, including pages visited, games played, session duration, device type, operating system, browser version, and IP address. This usage data helps us understand how Filipino players engage with the platform so we can improve navigation, optimise game loading performance, and personalise the experience where appropriate. We also record transaction histories, including deposit amounts, withdrawal requests, bonus claims, and wagering activity, which are retained for account management and regulatory compliance purposes. Log data such as error reports and access timestamps may be collected to support technical troubleshooting and platform security monitoring. None of this activity data is sold to third parties, and it is used exclusively to operate, maintain, and improve the 22jili service for players in the Philippines. You can review your own transaction history at any time by logging into your account.
To process deposits and withdrawals in Philippine pesos (PHP), 22jili collects the payment details you provide when initiating a transaction, such as your e-wallet account reference, bank account details, or other local payment method identifiers. We do not store full card numbers or sensitive authentication credentials on our servers — payment processing is handled through secure, encrypted channels that comply with industry security standards. Financial transaction records, including deposit confirmations, withdrawal approvals, and bonus credits, are retained as part of your account history for a period required by applicable regulations. These records may be reviewed by our compliance team in the event of a dispute, a fraud investigation, or a regulatory audit. We will never share your payment details with unauthorised third parties, and all financial data is protected using the same security infrastructure that safeguards the rest of your account information. If you believe there has been an unauthorised transaction on your account, please contact [email protected] immediately.
When you access 22jili through a mobile device, tablet, or desktop browser, we collect technical information about the device and connection you are using, including your device model, screen resolution, operating system version, browser type, and approximate geographic location derived from your IP address. This technical data is used to ensure the platform renders correctly across the wide variety of devices used by Filipino players, and to detect and prevent unauthorised access attempts or suspicious login activity. We may also use cookies and similar tracking technologies to maintain your session state, remember your preferences, and deliver a consistent experience across visits. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. Location data derived from IP addresses is used only for security and compliance purposes — we do not track your precise physical location or share location data with third parties for advertising purposes. Our mobile app, available via the Download page, operates under the same data collection principles described in this policy.
We use your information only for the purposes described here — no surprises, no hidden sharing.
The primary purpose for which 22jili uses your personal data is to operate the platform and manage your account effectively. This includes processing your deposits and withdrawals in PHP, verifying your identity when required, applying bonuses and promotions you have claimed, and providing customer support when you raise a query or dispute. We also use your data to send you important account notifications, such as confirmation of successful transactions, security alerts for unusual login activity, and updates about changes to our terms or this privacy policy. Operational use of your data is necessary for the platform to function as intended, and without it we would be unable to provide the services you have registered to use. All operational data processing is carried out by authorised 22jili staff and systems, and access is restricted on a need-to-know basis. We do not use your personal data for any operational purpose that is not directly related to delivering the 22jili service to you as a player in the Philippines.
22jili uses anonymised and aggregated usage data to analyse how players interact with different sections of the platform, identify areas where the user experience can be improved, and make informed decisions about new features or content additions. This analytical use of data does not involve identifying individual players — it is based on aggregated patterns across the player base as a whole. For example, we may analyse which game categories are most popular among Filipino players during certain times of day, or how quickly pages load on different mobile devices, in order to prioritise performance improvements. We may also use feedback you provide through support interactions or surveys to inform product development decisions. Analytics data is retained only for as long as it is useful for improvement purposes, after which it is deleted or further anonymised. You will not be individually profiled or targeted based on your gameplay patterns for any purpose other than delivering relevant promotions you have opted into.
A significant portion of the data 22jili collects is used to protect the integrity of the platform and the security of all player accounts. We monitor login activity, transaction patterns, and gameplay behaviour to detect signs of fraud, account takeover attempts, money laundering, or other prohibited conduct that could harm players or the platform. Where suspicious activity is detected, we may temporarily restrict account access while an investigation is conducted, and we may be required to share relevant data with regulatory authorities or law enforcement agencies in the Philippines if legally obligated to do so. Identity verification data is retained for the period required by applicable anti-money laundering and know-your-customer regulations, even after an account is closed. We take these compliance obligations seriously and handle all data shared with authorities with the same care and confidentiality applied to all other personal information. Our responsible gaming tools, described on the Responsible Gaming page, also rely on account data to identify players who may benefit from support or intervention.
You are in control of your information — here is how to exercise your rights as a player in the Philippines.
You have the right to request a copy of the personal data 22jili holds about you at any time. To make an access request, contact us at [email protected] with your account details and we will respond within a reasonable timeframe. We may need to verify your identity before releasing any data to ensure the information is only provided to the account holder.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly through your account settings, or contact [email protected] for assistance with information that cannot be self-edited. Keeping your details accurate helps us process transactions and verify your identity without delays.
You may request the deletion of your personal data in certain circumstances, such as when you close your account and there is no longer a legal or regulatory reason for us to retain it. Please note that some data — particularly identity verification records and transaction histories — must be retained for the period required by applicable regulations even after account closure. We will inform you of any data we are legally required to keep when processing a deletion request.
You have the right to object to certain types of data processing, including the use of your information for direct marketing communications. If you no longer wish to receive promotional emails or platform notifications from 22jili, you can update your communication preferences in your account settings or contact [email protected] to opt out. Objecting to marketing communications will not affect your ability to use the platform or access your account.
If you have any questions about how 22jili handles your personal data, or if you would like to exercise any of your data rights, please reach out to our support team at [email protected]. You can also visit our FAQ page for quick answers to common questions, or review our Terms and Conditions for the full picture of how the platform operates. Ready to get started? Create your free account today and enjoy sports betting, fish games, and more — all with fast PHP payouts designed for Filipino players.